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Home Visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.

Out of Hours
For urgent appointments outside our normal surgery hours, please call the Out of Hours Service on 01270 610686.

Test Results
Please call in or phone the surgery between 12.00pm - 2.00pm any week day. This is when the telephones are not as busy and the reception staff are more able to find the result for you.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.