Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Practice Patient's Charter
We will
- Provide immediately necessary treatment & routine care to our registered patients.
- Refer you to a a specialist or second opinion if we feel it is in your best interests
- Be prepared to give an explanation of any proposed treatment.
- Give access to your health records, if appropriate as stipulated by law.
- Ensure that our staff maintains strict confidentiality of those records.
- Ask you before your consultation whether you object to the presence of any student undergoing training.
- Respect your cultural and religious beliefs and your right of privacy and dignity.
- Be sure you know whom you are dealing with.
- Treat you with courtesy and respect at all times and in turn expect the same from our patients.
Patients responsibility to:
- Be courtesy to staff at all times - remember they are working under doctors' orders'.
- Respond in a positive way to questions asked by the reception staff.
- Attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment ! .
- Be aware that an appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made and the Medical records can be made available.
- Make every effort when consulting the surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.
- Give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
- Out of hours calls (eg evening, nights & weekends) should only be requested if they are felt to be truly necessary.